Frequently asked questions

How does it work?

First, you must contact the airport's lost and found office to locate your belongings. Then, contact us by email, and we'll begin the process.

How long does shipping take?

The time depends on the address, but we usually ship within a few days.

Do they ship worldwide?

Yes, we ship your lost items anywhere in the world from Barcelona.

How do you pack the items?

We use safe materials to protect your item during transport.

Can I track the shipment?

We provide you with a tracking number so you can have peace of mind.

What do I do if I don't receive my item?

Contact us so we can investigate and help you locate it quickly.